Frequently Asked Questions
Q) What payment options do we offer?
A) The payment options we offer are Paypal and Credit or Debit Card through Paypal gateway. We also accept VISA, MasterCard, AMEX.
Q) How can I recover my password?
A) Yes, you can find "Password recovery" under login. After entering your Username or E-mail, you will receive an email which will send you directly to your profile where you will be able to recover your password.
Q) How do we deliver?
A) All of our international shipments are delivered by FedEx Express or Economy.
Once your payment has been confirmed, we usually manage to ship out your order within 1-2 business days. Depending on your purchase amount, it could take a few days longer.
Before shipping out any goods we always perform quality control in each item, so as to reassure that all of the original tags and additional accessories are included and that the products have absolutely zero defects.
Q) How do we deal with customs (Outside of EU)?
A) Since each country has different customs regulations, we can provide documentation upon request. Although customers outside the EU are responsible for taxes and duties, import duty or tax costs will be invoiced to you directly from FedEx or an import broker appointed by you. We recommend you to contact your local customs authority in order to determine a landed cost price prior to purchase completion. Should you have any further questions on how your shipment can be solved, please do not hesitate to contact us via email or phone call.
Q) Is the VAT included in the price?
A) Yes. The pricing mentioned on our website is inclusive of 20% VAT.
Q) Are your products authentic?
A) Yes, we can guarantee that all of our stocks are undoubtedly authentic. Therefore, a detailed invoice confirming exactly what you have purchased is included in every order. We never deal with outside dealers and agents.
Q) How often does your stock/website get updated?
A) Our stock is updated on a weekly basis, so keep an eye on our website, since fashion pieces constantly pop up. You could see the latest stock available in every category, simply by choosing: sort by the latest. Or, you could simply sign up for our newsletter by filling in your name and email address. Apart from getting 5% on your first purchase, you are entitled to receive a couple of emails per month informing you about new stock coming, or containing interesting articles serving as a source of inspiration to make the most out of your purchases.
Q) Do we offer discounts?
A) We offer discounts for larger orders, please contact us for more information.
If you have more questions feel free to contact us and we will be more than happy to provide you more information.